Is the idea of a sales funnel now outdated?

In 'McKinsey: Shooting holes in the Sales Funnel' Bob Apollo writes about an article in a recent McKinsey Quarterly review on the consumer decision journey.

Bob writes how the conclusions can equally be applied to the B2B buying process. As Bob says "the increasing importance of word of mouth, recommendation and reputation in the B2B buying process has transferred information power into the hands of the prospect".

I have reported similar findings on the increasing importance of word of mouth previously. So if you are in the the B2B or B2C space make sure that you have a strategy for influencing the people your prospects turn to for this word of mouth.

Good Networking!
Dave Clarke
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