Follow Up, Follow Up, Follow Up!

A few days ago I mentioned a Radio Interview about what happens after the networking meeting, the follow up. Following up is the way to build those business relationships that networking is all about.

I found a great quote from Joy Weaver that sums it up perfectly:

"Follow up! Follow up! Follow up!
This is the key to building relationships with others"

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | virtual board

---

Follow up is the difference

Someone asked me this week "What is the main difference between people who are effective in their networking and those who are not?"

I replied that there were generally a number of factors. The first being that there are those that 'get it' and those that don't. By that I mean there are those who understand how networking works and some who have the idea that is some sort of selling or purely social activity.

The big difference, though, is with those that set aside time to spend following up with others. Investing time in getting to know, like, & trust them and then connecting them with the things they need to know and the people they need to know to help them achieve their busines objectives. You only get to know the relevant content and contacts in the context that is right for them by spending time with them.

In 'A simple way of standing out from the crowd' I wrote how you can stand out by becoming one of the proactive few who regularly follow up.

One simple way of ensuring you do this is to get in the habit of setting aside time in your diary for follow up and 121s after networking meetings.

I talk for a couple of minutes on follow up in this podcast, 'Follow up, Follow up, Follow up!'
Listen here:

Powered by Podbean.com

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking tips

---

Following up is very hard to do

There was some excellent advice on follow up in Jeffrey Gitomer's Sales Caffeine Ezine this week. I have written extensively about the importance of follow up in this blog previously. It is in the following up and 1-2-1 meetings that you really build the mutually beneficial business relationships that drive your networking success. Many people find follow up very difficult. As Jeffrey put it;

"Is there a secret to follow-up? No.
Is there a best way to follow-up? No.
Why do people quit too soon? Big question.
Why do you quit too soon? Bigger question.
Have you ever read Think and Grow Rich? Biggest question.

Reason? Think and Grow Rich (written by Napoleon Hill 70 years ago) has an entire chapter on persistence that provides real insight as to the characteristics of what makes some stick at it until they win, while others stop either just after they start, or stop just before they are about to taste victory."

You can see most of Think and Grow Rich online at Google Books. Chapter 9 is the one on persistence.

If you struggle with following up then some of what Napolean Hill had to say on How to Develop Persistence may help.

"There are four simple steps which lead to the habit of persistence, They call for no great amount of intelligence, no particular amount of education, and but little time or effort. The necessary steps are:

1. A definite purpose backed by burning desire for its fulfillment.
2. A definite plan, expressed in continuous action.
3. A mind closed tightly against all negative and discouraging influences, including negative suggestions of relatives, friends and acquaintances.
4. A friendly alliance with one or more persons who will encourage one to follow through with both plan and purpose."

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking podcast

---

Is this the most important thing in marketing?

In a discussion on following up in the NRG-networks Linkedin Group yesterday Helen Dowling of 'Exceptional Thinking' shared that she thought that following up is "the most important marketing technique you can do".

She certainly has a point about the importance of following up. My experience of marketing in general and networking in particular is that following up is the activity that really makes the difference. There is very little point in attending lots of events, delivering your pitch, chatting briefly with many different people and collecting boxes full of business cards you do nothing with.

You don't build profitable business relationships by hardly getting to know lots of different people!

You build those relationships by finding the real points of connection and then following up with different interactions over time. That includes regular participation in your networking group, follow up emails, follow up phone calls, follow up on Social Networks and most importantly of all, follow up 121 meetings.

In other words take the lead and become one of the proactive few. It is after all the first habit of highly effective people.*

*Read more on Stephen Covey's 7 habits in my article - Applying the 7 habits to your business networking.

Good Networking!
Dave Clarke

A great example of follow up

Making sure you follow up with the people you meet is the vital 2nd step in building business relationships. It's often the thing that gets forgotten as business cards pile up in your office! The people that do follow up stand out and some of those really make a great impression.

Several weeks ago I met someone who promised to send me some information. A few days later the information arrived in the post along with a copy of a book we had been discussing. That has prompted further interactions which are the building blocks of a profitable business relationship.

Are you in the habit of regular follow up?

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking podcast

---

The importance of follow up

I was reminded today of an important rule in networking - always follow up contacts. I was talking with someone who had attended a lot of events recently, but not set aside time to follow up.

When you have taken the trouble to attend and meet people at an event put time in your diary for the follow up. It only need be a simple e-mail confirming where you met and what action, if any, was agreed. That could be the first steps in building that all important relationship.

If you have trouble remembering then maybe write yourself a reminder on their business card.

Are you attending too many business networking events?

In a One2One meeting last week with someone I was discussing the importance of following up in building business relationships. The person I was with said "I am going to so many events I haven't had the time to do any real follow up." Then he thought for a minute and said "maybe I will go to fewer events so I have more time for follow up".

I find it really useful to put time in my diary for follow up at the same time as I enter the event itself. It would be great to hear any ideas you might have for managing your networking.

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking podcast

---

Follow Up

Many people think that making contact with new people is what networking is all about. Not true! Following up is the most important part of networking - otherwise why make new contacts?

When you first meet someone you make a judgement about whether you like them. As the relationship progresses, you make further judgements about their ability and reliability. NRG research has shown developing trust is the key to reducing risk in relationships.

The most effective way of building relationships is by having a face-to-face, or 1-2-1, meeting. Here is a simple, pragmatic list when choosing who to arrange follow-up meetings with:

• Do I like them?
• Are they interesting?
• Are there points of contact?

The objectives of having a 1-2-1 meeting are to:

• Confirm you like them;
• Build rapport;
• Research their business;
• Appraise skill level, experience, qualifications and ability;
• Establish if continuing to developing the relationship further is a good use of your time.

Here are some questions you might ask that will give you a great understanding of the other person:

• Why did you choose your present role?
• What is your expertise?
• How do you know you did a good job?
• What is your biggest project currently?
• What contacts are looking for?
• How can I help you? (make sure you mean this!)

Note they are all open questions and geared to understand what makes them tick. People enjoy talking about themselves and these questions are designed to get people talking passionately about what they do, and about their successes.

If there is a key objective for networking, it should be for you to try and make connections and introductions for the other person. This should be your top networking objective.

If you agree to do something as a result of this meeting, make sure you do it in the time you agreed. It's all about building trust.

Finally, find something you can do to add value to your network that demonstrates your value and expertise. This may be as simple as a regular telephone call or email sending them a relevant article. You may wish to develop the relationship further and offer to help them (to demonstrate your expertise) or even work together on a joint project.

The key to developing relationships is to follow up!

Follow up

I attended the launch of Business Scene at Twickenham tonight and was interviewed about my support. It's a great example of bringing different networks together. Networking is a key business development activity and networks set a great example by collaborating with and supporting each other.

Before the interview I was asked if there was one question I would like asked. I said to ask "What's the most important thing to do after the event?".

My answer was to make the time to follow up. If you regularly follow up you will be different to most of the people that regularly spend time networking. Make sure you invest your time and meet up with the people you really connect with and start building a mutually beneficial business relationship.

That is unless you only go networking to meet people once or because you collect business cards!

Good Networking!
Dave Clarke

How to make your follow up productive

A couple of days ago in 'Why follow up is so important' I wrote about the importance of follow up in networking. You get to know people by spending time in conversation with them and others at regular networking group meetings. You get to know, like and trust them by following that up with One2One interactions.

You should treat that as an opportunity to really understand the other person rather than an opportunity to pitch. If you are not regularly finding yourself able to give referrals, connect people and share your knowledge then you need to be asking better questions. It is by getting to know, like, and trust people and giving them opportunities that will produce opportunities for you as people reciprocate.

As I wrote in 'Applying the 7 habits to your business networking' habit 5* is 'Seek First to Understand, Then to be Understood'.

*From the best selling Seven Habits of Highly Effective People by Stephen R. Covey

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking tips

---

More than just showing up

I love the quote from Woody Allen that 80% of success is showing up, but as Nick Ingram pointed out over at the NRG-networks Linkedin Group it takes more than just that.

As Nick said you need to show up regularly "Just stick at it, offer expertise and help, you will be rewarded in ROI, but it might take a while."

He then stressed the importance of follow-up and said, "How many people have I listened to who, when asked, admitted that they had not followed up on the people they had met or spoken to or who had given them contact details? I'll tell you, ... loads!"

So be persistent and don't forget the follow up.

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking podcast

---

Make Business Networking Follow Up a Habit

Get in the habit before you attend your networking group of setting aside time in your diary for follow up and 121s. Then when you have really connected with someone you have already made time to follow up.

As Aristotle said, "We are what we repeatedly do. Excellence then, is not an act, but a habit."

Good Networking!
Dave Clarke

Building trust with a new contact

In a One2One meeting with an NRG-networks member last month the person said to me,

"My business has always come from recommendation (word of mouth). Usually as a result of some work I have done for a client where I have done a good job and built a relationship. My problem is that with a relatively small client base I am not getting enough referrals. I understand that networking is all about building relationships first, but how do I move from meeting someone to starting a business relationship?"

That question is not unusual and the answer is all about how you engage and follow up after making contact. I thought it worth sharing the first steps that some of the successful networkers use intuitively. These were confirmed in the findings of the NRG business networking research I mentioned in 'How to build trust in business relationships'.

In order to start building a relationship you have to have some sort of agreed follow up. When you meet someone you will have an initial impression of whether you like them or not. If you do or feel you may in time then the first thing is to give full attention to them. Ask questions about them and their business to establish common ground. Once you do that you will get an impression of whether you can help this person over time. Do you know people or information that will be useful to them?

Your follow up can take a number of forms;
1. agreeing to chat at the next group meeting
2. keeping in touch with email if you have permission
3. putting them in touch with someone
4. sending some useful information
5. committing to a group the other person is a member of
6. arranging an informal (One2One) meeting to get to know them better

The informal meetings are the key way of establishing trusted relationships. This will not be appropriate as a first step in many cases, especially at one off meetings. Joining a group of like minded individuals in some sort of membership group is a sign of commitment and a signal to the others that you are placing some trust in them. Like many things that you want to receive you must give first.

So to gain trust you give trust first.

Good Networking
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking podcast

---

Get a Frog Kissing Radar Device

I just read a great article entitled 'Get a Frog Kissing Radar Device' from Sarah Owen of the Referral Institute in the UK.

I have written about the importance of follow up in this blog before. In Sarah's article she suggests it would be great to have a device that told us who to follow up with. In the absence of such a device she suggests some indicators to watch out for when you meet someone networking. Read the full article in the networking articles section of the NRG networks website.

I find myself asking some fairly simple questions when I meet someone.
What do you do?
Who are your typical clients?
What problem do you solve for them?
Any examples?
Who else sells to your market?
How did you get into this business?
What help are you looking for?
What contacts are you looking for?

The answers and how they answer help me to form an impression. It helps me to assess whether I like them, if there are points of contact and any interesting things to follow up.

How do you qualify a potential advocate?

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | virtual board

---

How quickly do you follow up?

I was reminded tonight about someone I met last year who spent so much time in networking meetings that he never had any time to follow up. In fact someone at the same meeting told me not to refer anything to him as he was unreliable. The more networking meetings he attended and the more people he met the worse his reputation was getting!

Make sure you put enough time in the diary to follow up. Especially those you have promised something to. It's the beginning of that all important process of building a relationship.

Nothing compares to the power of trust

In 'Building trust with a new contact' I wrote about the first two steps in building a trusted business relationship in a networking context - make contact and follow up.

The four steps are:
1. Make contact
2. Follow up
3. Form relationships
4. Develop Advocates

Following on from that post my friend Frank Kanu emailed me to offer his article, 'Nothing compares to the power of trust'.

As Frank states in the article,

"There is nothing magical about trust and relationships—as long as one follows some simple rules".

The rules that Frank outlines in the article (available at this link) support the findings of our own research into the importance of developing trust in business relationships as part of networking.

Assuming you are still positive after the follow up stage you are ready for the 'Form Relationship' stage. By now you would probably be prepared to make a ‘qualified referral’ where you connect the person to another with the proviso that you have limited experience of their capability. As you get feedback you build further trust in them & their capability. The tactics you need to employ to form relationships as highlighted by our research into this stage include:

1. Making qualified referrals
1. Introducing to high value suppliers
2. Actively looking for potential clients/customers for them
3. Providing a testimonial
4. Arranging a business meeting to introduce 2 of your contacts to each other
5. Introducing them to a trusted contact at a networking event

As before you are being proactive and giving more trust as the the relationship develops.

If things progress well during this stage you are well on the way to the final stage, 'Develop Advocates'.

Good Networking
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking podcast

---

Time Management and Networking Follow up

In a recent time management seminar before the monthly NRG London City Group Networking Lunch the presenter, Bob Hayward, shared some time management tips for dealing with new items that come up in our work. The specific context was dealing with emails;

4 Ds & 1 F
Delete it - if it's an email that needs nothing further then delete.
Delegate it - if it's not your job pass it on.
Deal with it - if it's quicker to do something now then do it now.
Diary it - if you need to schedule more time make a specific diary entry.
or
File it - if you don't need to action, but feel you may need to refer to it in future.

The one that seems to get forgotten in networking is the Diary one. People enter networking events and One2One meetings in the diary, but not the time for follow up. So next time you are entering things into your calendar set aside time for following up as well. Also remember that you can make use of time that used to be non productive with the mobile devices that many people carry today.

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking podcast

---

What simple tips do you have for networking?

In 'Is offline networking still relevant?' I wrote about the interview I did with Rod Sloane. After answering that question he asked if I had any simple networking tips. I answered that follow up was the big thing that makes people stand out & to be effective at follow up you need to learn to listen.

In a recent survey of first time guests at NRG networking events we found that the top three reasons for networking are:

1. More Business
2. New connections
3. Help with business issues

The most successful networkers build relationships by following up quickly and providing referrals, introductions and help to others. If you listen for where you can do the same and do it then others will do it for you.

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking podcast

---

Why follow up is so important

I ran a business networking seminar this week when I asked 2 questions.

1. Do you agree that all things being equal people do business with and refer business to the people they know, like and trust?

2. Do you agree that all things being unequal people STILL do business with and refer business to the people they know like and trust?

The answer to both was a resounding yes, so I asked another.

"Why then do you spend most of your networking time getting to know lots of people a bit?"

You don't get to know, like and trust people by meeting once or twice. You get to know them by spending time in conversation with them and others at regular networking group meetings and by following that up with One2One interactions. That's follow up and you don't get to know, like and trust someone without it.

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking tips

---

How many business cards are in that desk drawer?

I was presenting the NRG Business networking Advocacy Model earlier this week when the question of collecting business cards came up.

I was talking about the importance of following up and asked how many in the audience had piles of business cards from events that they had never done anything with. Like most audiences there were knowing and embarrassed smiles from a good number.

I still meet people at networking meetings, who just collect a business card and move on. Sometimes all they do is just give out their own card! Most people are not like this at all. They are genuinely networking to develop relationships, but forget about following up when something else comes up back at the office.

If you don't follow up then you may as well be aiming for 1st prize in a non existent business card collecting competition.

Good Networking!
Dave Clarke
Get 7 networking secrets for business success

---

business networking | business networking events | business networking podcast

---