Do you get networking?

I was chatting with a couple of people yesterday after a networking meeting that I facilitated. One of the people said, "The great thing about this group is that all the people get it"

I asked what he meant by 'get it' and he said "They are a likeable, intelligent and friendly bunch with solid businesses. Everyone is there to help the others achieve their business goals first and foremost. They are relaxed, not desperate and not selling to each other."

A wonderful summary of the attributes of great networkers!

Good Networking!
Dave Clarke
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Advocacy by Penny Power

I was really pleased when Ecademy founder Penny Power asked if she could quote me on Advocacy in her new book Know Me, Like Me, Follow Me - what online social networking means for you and your business.

Penny was at a meeting when I presented and subsequently wrote about here a couple of years ago on networking for advocates. She wrote about this in her book and what she learned about advocacy.

"The greatest aspect of 'like me' is is the power of creating advocates around your knowledge, people who will 'talk about you when you are not in the room'. To me this is real network value. 'Know me' cannot achieve this ... you cannot achieve this advocacy without having a relationship with that advocate."

Read more from Penny at the Know Me, Like Me, Follow Me Blog.

Good Networking!
Dave Clarke
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Leaving the wrong impression

A recent post, 'Are business cards a necessity for business networking?' received replies here and also on links to the post on my profile on Twitter, Facebook, and Linkedin. A great example of the need to keep up with your conversations online.

The consensus of the replies about business cards was that they were a necessity in business networking. I agree with that view and they should support the professional brand image you are looking to build through your networking. A strong visual identity is a very important outward manifestation of your brand and the quality of your business cards needs to be aligned with that.

A word of warning though about using free business cards with 'Business Cards are FREE at...' on the reverse side. I have seen a couple of people using these recently and the recipients all said they raised serious doubts about the credibility of the presenter.

Good Networking!
Dave Clarke
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Who answers your phone whilst you are out?

One of the points covered at last week's Client Attraction Techniques Masterclass from Small Business Marketing Expert Nigel Temple was response time. Your clients or potential clients often want an answer right now. Indeed this is so important that 80% of business people do not leave a message if they get an answer machine or voicemail.

If you are investing valuable time in generating leads and referrals from networking and other business development activities you don't want to lose out when you can't answer the phone personally. It is uneconomic for may small businesses to employ a receptionist. There are, however, many virtual office and phone reception services available for a relatively small fixed fee or you can pay as you go.

We use a phone answering service from Verbatim for our inbound phone calls. It's an efficient, professional and cost effective way of ensuring we don't miss those important calls. Especially those that require a quick response!

Good Networking!
Dave Clarke
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Networking Lessons from the Law of Contract

One of the first subjects I studied in Law was the Law of Contract. In order for a contract to be a legally binding agreement a number of distinct elements need to be in place:

1. Offer and acceptance
2. Intention
3. Capacity
4. Consent
5. Consideration
6. Legality
7. Possibility

These indicate that the parties have not just discussed a possibility, but have a definite agreement about a desired outcome and the specific things required by each to fulfill this.

There are great lessons to be learned from this in networking. Many people are not really getting the most out of their networking. They are just meeting people and hoping for the best. Success in networking is something that will remain a possibility rather than a probability.

Those that follow a structured and systematic approach to building trusted relationships do really well. They do the things they need to do for others in their network and those others will know what they need too.

It is a good idea to get together with your really good business contacts and find out if you can agree specific things to help you each achieve your business goals.

Dave Clarke
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Who do you want to talk to?

In a One2One this week a mutual acquaintance was mentioned by my friend. She said this about him "I really like and trust him, but I have no idea how to help him in business because he is really vague about who he wants to talk to".

Later I was able to relay this message and ask the person who would be a good prospect. After a few minutes I understood clearly the frustration felt by my friend. He committed to work on the problem and come up with something to help his network to help him.

It is really important to get people to know and like you, but it's equally important to be clear about who and what you are looking for.

Good Networking!
Dave Clarke
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Your past can connect you with your future

At a networking meeting lunch last week someone said to the person sitting next to me "what did you do before this new business of yours?" He talked about his previous Corporate role and said "but that won't be relevant to anyone here". He could not have been more wrong!

One person had worked for another division of the same corporate and another was engaged in a project with them currently. It's a big mistake to think that the people you used to work with are not relevant or not interested in what you are doing now. As you build new relationships that will be very important in the future don't forget the people you have worked with in the past. You have already invested in these relationships and built trust. If you have moved on then they might have too.

In 'How to get started with this networking stuff' I wrote about the importance of keeping up with existing relationships.

Good Networking!
Dave Clarke
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Does Your Selling have the Partnership approach?

Many business owners and professionals are strangers to the world of selling and can run into problems with a misunderstanding of the approach required. Richard White's The Accidental Salesman® is often a very apt description. Successful selling is not about being pushy and looking to 'close' everyone you meet. The best networkers are very clear about what they do and for who - their target market. They are friendly, helpful and constantly looking for opportunities to connect their network with people, knowledge & opportunities. They also understand that people will buy from them when they are good and ready and adopt the same approach of helping and educating prospects.

I attended an excellent Client Attraction Techniques Masterclass from Small Business Marketing Expert Nigel Temple yesterday. I am sure Nigel's stuff will inspire a good few blogs in the days ahead. He touched on the psychology behind the new sales & marketing several times. A powerful illustration was the experience of shopping at the John Lewis Partnership. The Sales Assistants there are truly deserving of that 'assistant' title. They are`there to assist us in making an informed buying choice. Always ready to answer questions and leaving us with the decision at all times. They understand something I learned from a Sandler trainer about Newton's Third Law and the way it also applies in selling. The law of reciprocal actions states, 'To every action there is always an equal and opposite reaction: or the forces of two bodies on each other are always equal and are directed in opposite directions'. If you try and push someone to buy something they will push back. I know what my reaction is when I get pounced on as I walk through a shop door.

Nigel suggested spending some time in John Lewis watching them in action. Not a bad idea if you have the time.

Good Networking!
Dave Clarke
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Which conversation would you join?

If you walked into a networking event & the subject of everyone's conversation was in a speech bubble above their head which one would you join? During a recent seminar from Ecademy founder Penny Power about what online social networking means for you and your business Penny got the attendees to split into groups. After a few minutes she invited everyone to share the subject of the conversations. In spite of being at a business event the majority of the conversations were not business related. They were about the things that people were interested or passionate about.

Most of the time we will not have a useful 'speech bubble' so ask questions to find common ground. Be interested and you will find as I wrote yesterday Everyone has something to say. Finding what someone has to say and giving them the time to say it means listening first. That's what the people who do really well in networking do all the time. Listen and engage first rather then pitch and move on.

Good Networking!
Dave Clarke
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Everyone has something to say

Ecademy have been running a series of blogs about members to inspire others and show the power of social networking. In the 11th Community Story Steven Healey shares his story and provides great a couple of great insights into networking in general:

"To me networking is about listening... everyone has something to say.

To me networking is about doing... unless you take action nothing happens."

If you have the time read the whole story at the link above.

If you are wondering how to get started then follow Steven's challenge:

"My challenge is a simple one - Take the first step.

If you start networking online, and simply create a profile on a website then sit back waiting for the world to beat a path to your door... nothing will happen.

You need to be the one who takes the first step.

Write a blog, and interact with the people who comment... then write another blog.

Write an email, and interact with the person to whom you sent it , then write another email. Greet people at meetings , listen to what they have to say. Repeat until you know everyone in the room. Take the first step if someone needs help and you (or the people in your network) can."

Good Networking!
Dave Clarke
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You had to dance

I remember an Uncle telling me about Saturday nights at the local dance hall. It was the night when young men and women would go to meet their dates or in the hope of finding someone to date. My Uncle told me that in order to get to know someone you first had to dance. This was easier when it was organised to ensure everyone got to dance with someone. Other times you just had to pluck up enough courage and ask a stranger.

I was reflecting with a couple of people yesterday that this is very similar to networking. You have to have the equivalent of a dance before you can get to know the other person and build trust in a business relationship. In networking that means having a meaningful conversation and creating a connection first.

The people I was chatting with all said they found it easier to do this at networking events where there is some facilitation and structure.

Good Networking!
Dave Clarke
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Does your website tell us about you or some Corporate We?

In an excellent talk at an NRG networking lunch in London this week Ecademy founder Penny Power was sharing some of the insights from her new book. Know Me, Like Me, Follow Me is all about what online social networking means for you and your business.

One of the points was that building trust is fundamental. Your clients are more interested in the person behind the brand not the brand. One of the mistakes that small businesses make is to try and look bigger and more corporate than they really are. You can see this in many websites which are all about some 'Corporate We'. People are much more interested in YOU than that.

Good Networking!
Dave Clarke
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When did networking start working for you?

At a recent networking group lunch one of the guests on the table asked a member "does this work for you?"

"It does now!" he replied and then went on to explain that for about six months he had attended the meetings and nothing else. He said "It took me that six months to take note of Dave's advice and start having One2One Meetings. That's what has made the difference."

If you haven't started then why not try and schedule a couple of One2Ones with people in your network. If you're not sure what to do in one of these meetings see my earlier post, 'How to have a good One2One meeting'.

Good Networking!
Dave Clarke
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Competition or Collaboration?

I was speaking at a seminar last week when someone with an IT support business said "I want to find Networks with fewer IT people because that means more opportunity for me". When we explored the subject he agreed that he actually got most referrals from other IT related service providers and said "Forget I said that. What I actually mean is that I want to find Networks with MORE IT People!"

Looking at others as competition is perfectly natural, but very few small businesses really compete directly. Very often other providers will provide complementary services and as you speak to the same buyers you can quickly build a referral relationship. Over time that will often lead to collaborating on bigger projects than you may be able to win on your own.

Good Networking!
Dave Clarke
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How to really connect with someone

Last week in 'How many business cards are in that desk drawer?' I wrote about the meaningless swapping of business cards that sometimes takes place in networking.

Networking is not about swapping business cards and moving on. You need to engage in conversation first to start the relationship. Listen to more about really connecting in this podcast:

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Good Networking!
Dave Clarke
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Do you spend too much time meeting new people?

In a couple of seminars and One2One sessions this week we have discussed the amount of time spent on Networking. We have then broken that down into time spent in different aspects of networking:

1. Meeting new people
2. Getting to know existing contacts better
3. Spending time with your Inner Network
4. Building trust with your close contacts or advocates

Most people agree that before people buy from you or refer you they need to know, like and trust you and that takes time. You need to meet first, but then you need to keep meeting the people you like to really get to know them and build that trust.

The people I discussed this with during the week were spending nearly all their networking time on meeting new people with almost no time left for the most important relationship stuff. Getting to know the people they like and have already met. Then building trust with the ones they know and like.

Do you need look at your networking time?

Good Networking!
Dave Clarke
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How many business cards are in that desk drawer?

I was presenting the NRG Business networking Advocacy Model earlier this week when the question of collecting business cards came up.

I was talking about the importance of following up and asked how many in the audience had piles of business cards from events that they had never done anything with. Like most audiences there were knowing and embarrassed smiles from a good number.

I still meet people at networking meetings, who just collect a business card and move on. Sometimes all they do is just give out their own card! Most people are not like this at all. They are genuinely networking to develop relationships, but forget about following up when something else comes up back at the office.

If you don't follow up then you may as well be aiming for 1st prize in a non existent business card collecting competition.

Good Networking!
Dave Clarke
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Building your Pride

A couple of people recently have asked for advice on selecting people for their Inner Network. At the Referral Institute Conference last week Dawn Lyons and Jill Green spoke about the lessons you can learn from the different roles played by the members of a Pride of Lions in organising around a common goal.

Networking is about helping others as a way of growing your business, but it is important to build your pride with others committed to the same approach and with access to the right markets. People who will share your passion for what you do and who you can be passionate about too.

After the conference Dawn emailed me with some more on the subject of building your pride:

"The key to building your own pride is to first realize you have the right to select your pride members. Select wisely! Select pride members who are:
1) professional
2) they understand how to refer you
3) they believe in and are highly skilled in referral marketing
4) they have a want to and a desire to help you
5) you also enjoy referring them to others

Start slow and build your pride to 4-8 members and watch your referral business grow!"

Good Networking!
Dave Clarke
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Ways of helping your advocates to refer you

I spoke at an event last night about the NRG Networking Advocacy Model*. The model suggests that effective networking is a result of building trusted relationships with your Inner Network. Others that share the same target market as you and provide a complementary service to yours. Over time you will actively refer and introduce some of these as you get to know, like, trust and rate them. Some of these will form your Advocate Network, the small group of people who regularly go out of their way to find introductions and referrals for you.

The speakers at the Referral Institute Conference last week all reinforced this view of networking. Sarah Owen addressed the subject of helping others to advocate you as you advocate them. The very act of advocating someone else is motivation for them, but only if they know! Unless you educate them on this and what you are looking for they will probably miss opportunities.

In your One2One interactions have you made sure they really know what you do and where? Can they pass on why you are good and what you love about your business? Do they know how you want to be promoted and who specifically you want to meet? Is there anything else that would make you stand out?

They may be saying things about you that you could use yourself.

*My previous post 'The Advocacy Model: Develop Advocates' has more detail and links to further posts on this subject.

Good Networking!
Dave Clarke
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Asking for referrals

The subject of when it is right to ask for referrals came up at a networking meeting last week. In 'Are you stuck doing lots of networking with little reward?' I wrote about Mike macedonio's talk at the Referral Institute Conference on the VCP process (tm). VCP is the acronym Dr. Ivan Misner uses for Visibility, Credibility, and Profitability.

Mike emailed this 'nugget' to me afterward on this very subject:

"I do believe that in order to get referrals we need to ask. The key, however, is to know how to ask and when it is appropriate to make the request. When is the right time, you ask? The right time to ask for a referral is when BOTH parties are in the Credibility phase of the referral relationship. Networking should not be a system which ends up alienating your friends and family. Be conscious of the deposits you make into your relationships before you start “writing checks” or, in essence, ASKING for referrals from those you have relationships with."

As I wrote last week to be in this 'credibility' phase requires that each party knows each other and what they do and they perceive each other to be reliable and worthy of confidence. It's no good asking for a referral before someone even really knows you.

Just being part of a group does not mean you are known. You have to put some effort into building relationships. As I have written previously 'You don't get fit just by joining a gym' you have to follow a good process. I spoke to someone else last week who had been a member of a group for a year, but received no referrals. Part of the problem was he was not even known by many other of the others as he had only been able to attend one in four of the meetings! When you join a group make sure you can attend regularly and invest time in getting to really know the other members first.

Good Networking!
Dave Clarke
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